Editing HP 365 Latex Printer (section)

== Troubleshooting Options ==

=== Calibration Failure ===
In the event that a substrate calibration is obsolete and the calibration fails try the following steps to remediate '''before''' resorting to the Hard Disk Recovery.<br><br>
<b>Step 1:</b> Go to the "Quick Solutions" menu.</br>
<b>Step 2:</b> In the "Test Plots" submenu, run the "Print head Status Plot" to verify if any of the print heads are clogged.</br>
<b>Step 3:</b> If the test plots seem irregular, enter the "Maintenance Routines" submenu.</br>
<b>Step 4:</b> Run the "Clean Printhead" utility '''THREE times.'''</br>
<b>Step 5:</b> In the "Test Plots" submenu, run the "Print head Status Plot" to verify if any of the print heads are clogged.</br>
<b>Step 6:</b> Run the substrate calibration utility and repeat Steps 1-4 as needed or proceed to Hard Disk Recovery.</br>

=== Substrate Mismatch ===
If a substrate is loaded and the incorrect substrate is chosen in the printer menu, then changed to the correct substrate after the initial selection was made, the printer and Onyx Thrive RIP software may not update properly. In this case, '''restarting the computer''' running Thrive should fix the issue.