Editing HP 365 Latex Printer



== Sales Rep ==
'''Jason Dragash''' from ''Lexjet''<br>
jason.dragash@lexjet.com<br>

== Installer ==
''Grafx Network''<br>
''Wide Format Specialists''<br>
'''Bryan Flipse'''<br>
Director of Technical Services<br>
105 P. Rickman Industrial Drive<br>
Holly Springs, GA 30115<br>
Phone: (888) 335-5914 ext: 105<br>
Cell:  (321) 663-4417<br>
bryan@grafxnetwork.com<br>
[http://www.grafxnetwork.com www.grafxnetwork.com]<br>

== HP Support ==
IP Addresss: [http://192.168.1.41  http://192.168.1.41]<br>
Troubleshooting Guides and Technical Support Web Page can be accessed through entering IP address of the printer into any browser.<br>
<br>
Also access our account through [http://h20566.www2.hp.com/portal/site/hpsc/public HP Support Site]. Login information required. See Glen or Gabe.

Support:  '''1 (800) 204-6344'''

Serial Number:  '''MY67S2900G'''
<br>
<br>
Our Service Technicians:</br>
<b>Kevin Johnson</b></br>
(805) 216-8949</br>
kevin.johnson2@hp.com</br>

Back up Technician:</br>
<b>Anthony</b></br>
(626) 234-6623</br>

<b>Jorge Castorena</b></br>
HP Inc.</br>
Customer Engineer</br>
Southern California</br>
Cell Phone: (818) 292-3570<br>
Email: Jorge.Castorena@hp.com</br>

HP support 1 (800) 633-3600.

Service Manager:</br>
<b>Kenneth Epps</b></br>
cell: (480) 213-6412</br>
office: (512) 319-8730


Here's a directory of many points of contact at HP for Support, Billing, Service agreements, etc.</br>
[[https://wiki.colorservices.com/images/9/97/Directory.pdf <b>HP Directory</b>]]]</br></br></br>

== Supplies ==
Latex Ink, Print heads and Maintenance Tank:  3 p.m. PST 2023, Lexjet no longer carries HP consumables. We have been ordering from Grimco.

For expired print heads or latex cartridges, email: scitexb2bsupport@hp.com</br>
<b><i>NOTE:</b></i> <u>Print heads have a lifespan of 1000ml</u> of ink passing through each one. Periodically look through the All Pages to review the status.</br></br>
To access the <b>All Pages</b> do the following:
*Go to [http://192.168.1.41  http://192.168.1.41]
*Then hit the <b>Support</b> tab
*Then <b>Service Support</b> on the left
*Then <b>Display Printer Information</b>
*Now hit the <b>All Pages</b> tab at the top
*Scroll down to <b>Current Printhead Kit Info (III)</b> under the <b>Ink Used</b> column to determine if a print head should be swapped out. Obviously, make sure we have a backup head on hand before you start the process of replacing.</br></br>

<b>Customer Service Representative</b></br>
HP Graphics Solutions Services</br>
Omar Velazquez</br>
omar.velazquez@hp.com | hpscitex_contact@hp.com</br>

They will need what supplier ordered from and possibly vendor invoice.

== 3M SALES REP ==
'''Roxanne Hoffman'''<br>
Cell Phone: (408) 832-6357<br>
'''roxanneh@mmm.com'''<br>
She covers Northern California, all the way down to LA Area. She has sample rolls available, also a great resource for questions on 3M products. Don't hesitate to call her.

'''3M Support Line'''<br>
1 (800) 328-3908<br>
This is their support line in Nevada, MO.<br>
If you can't get a hold of our rep, they can help put us in contact with the correct person.

== Substrate Tips ==
==== 3M Medias ==== 
Our 3M Sales Rep gave us a copy of this 3M  Solutions Chart for reference. Refer to this when choosing a media for a project.
[[Media:3m-solutions-chart.pdf]]

==== Endura Fab Printing ==== 
When printing on the Endura Fab substrate make sure to '''run the color calibration on LexJet Simple Flo Wrap Vinyl''' '''''BEFORE''''' removing the platens and replacing them with the ink collector.

==== Magnum Magnetics Digimag ==== 
When printing with this media make sure to use the "Output Platen Protector". Because of the nature of printing on a magnetic substrate, the material will have a tough time advancing without this added barrier in the heating area.

==== Cast vs Calendered ==== 
There are two types of vinyl media, cast and calendared. Cast vinyl is more durable and better for long-term projects, while calendered vinyl is more budget-friendly and better for short-term projects. Both types of vinyl are made from PVC polymer and can be used for graphics AND vehicle wraps. Our standard vinyl media is a cast vinyl which is great for most applications. We do have a cast vinyl on hand, but that requires a price quote since the material is much more expensive.<br>
'''Our standard all purpose calendared vinyl media is:'''<br>
[https://www.grimco.com/Catalog/Product/3M40C-10R-54 3M™ Controltac™ Print Film 40C]<br>
3M™ Controltac™ Print Film 40C is a versatile, removable vinyl film that can be applied to a wide variety of surfaces for maximum adaptability. Thanks to a pressure-activated adhesive and air release channels, film application is fast, easy, and bubble-free to help provide a consistent and clean finish. Available in an opaque white gloss, opaque white matte, or transparent finish, use it for general signage, POP, walls, trucks, partial vehicle wraps, and indoor floor and carpet graphics.<br>
* 3 mil gloss, removable, repositionable, calendered vinyl 
* 7 year outdoor durability
* Includes Comply™ Adhesive for fast, easy bubble-free installs
* Shrinking can occur if the printed material is stored for a prolonged period. 3M recommends leaving an unprinted margin of about 1/4 inch on all sides of the graphic if you plan to store sheeted and stacked finished graphics for an extended period. This allowance helps accommodate any potential shrinkage before the graphic is trimmed and applied.To minimize the risk of shrinkage and other issues, it's crucial to ensure that printed graphics are thoroughly dried before any further processing, such as lamination or cutting. Incomplete drying or curing can lead to graphic failures, including curling, increased shrinkage, and adhesion failure, which are not covered under any 3M warranty. 3M recommends a minimum drying time of 24 hours before further processing takes place.
* [https://wiki.colorservices.com/images/4/42/LX65LZ2DJSO7B9PTM7K6_40C_R10.pdf Spec Sheet]<br>
'''Our cast vinyl media is:'''<br>
[https://www.fellers.com/fellers-black-label/cat/inkjet-cast-wrap-vinyls/sub/inkjet-cast-wrap-vinyls/set/fellers-black-label-20-mil-cast-10-yr-print-film '''Fellers Black Label 2 Mil Cast 10 Yr Print Film''']
* 2 mil gloss, removable, repositionable, cast inkjet wrap vinyl
* Double-sided poly-coated, air release liner
* 10 year outdoor durability, with excellent stretch and conformability
* 2 year shelf life
* Available in 54" and 60" widths
* Guaranteed not to shrink after installation.
* [https://wiki.colorservices.com/images/4/42/LX65LZ2DJSO7B9PTM7K6_40C_R10.pdf Spec Sheet]

== Troubleshooting Options ==

=== Calibration Failure ===
In the event that a substrate calibration is obsolete and the calibration fails try the following steps to remediate '''before''' resorting to the Hard Disk Recovery.<br><br>
<b>Step 1:</b> Go to the "Quick Solutions" menu.</br>
<b>Step 2:</b> In the "Test Plots" submenu, run the "Print head Status Plot" to verify if any of the print heads are clogged.</br>
<b>Step 3:</b> If the test plots seem irregular, enter the "Maintenance Routines" submenu.</br>
<b>Step 4:</b> Run the "Clean Printhead" utility '''THREE times.'''</br>
<b>Step 5:</b> In the "Test Plots" submenu, run the "Print head Status Plot" to verify if any of the print heads are clogged.</br>
<b>Step 6:</b> Run the substrate calibration utility and repeat Steps 1-4 as needed or proceed to Hard Disk Recovery.</br>

=== Substrate Mismatch ===
If a substrate is loaded and the incorrect substrate is chosen in the printer menu, then changed to the correct substrate after the initial selection was made, the printer and Onyx Thrive RIP software may not update properly. In this case, '''restarting the computer''' running Thrive should fix the issue.

== Hard Disk Recovery ==
From time to time we've been experiencing an issue with the printer where the media calibration will fail repeatedly. This has to do with some sort of cache or RAM issue. Executing the Hard Disk Recovery will basically purge files that are not needed. After performing the Hard Disk Recovery, simply recalibrate the media and it should work fine.<br><br>
<b>Step 1:</b> On the front panel display, go into the Settings Menu.</br>
<b>Step 2:</b> Go into the Service Menu.</br>
<b>Step 3:</b> Enter password "3174" and hit OK.</br>
<b>Step 4:</b> Go into Service Utilities.</br>
<b>Step 5:</b> Go into 1.11 Hard Disk Recovery.</br>
<b>Step 6:</b> "Unsecure Hard Disk Erase" Press OK to continue.</br>
<b>Step 7:</b> "This will clean some folders on the hard disk" hit OK to continue.</br>
<b>Step 8:</b> "Diagnostic result: OK" Press OK to continue.</br>
<b>Step 9:</b> System will restart. Once the machine comes back online, you should be good to calibrate your media.</br>