Photo Books: Difference between revisions

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For customers that want help setting up a book, 4Everbooks offers a "Design Service" at a very economical rate and they will remake the layout until the customer is happy. The design fee is $10 for the first 26 pages and $2.50 for each set of extra 8 pages. (26 is the minimum amount of pages for each photo book and additional pages always come in increments of 8.) The design cost is a flat fee per page, no matter how many photos they would like included in the photo book or what size of photo book they choose. All design changes are included as well. To learn more, go to the "Online Book Builder" section on our website.  
'''NOTICE''':<br>
All of the following information is not to be given out to customers. This is to be used as information and tools by Color Services staff only.<br>




'''support@4everbooks.com'''
'''New Photobook Info:'''<br>
Custom Colour<br>
support@customcolour.com<br>
Fuji no longer makes our books<br>


If a customer wants help from the 4EverBooks Customer Service team, they should email '''support@4everbooks.com''' and they will be happy to help. Support@4everbooks is in the U.K. and they will respond by email within 24 hours. The UK phone # is +1 631 773 8524 (As of July 2015, the support person is Ryan Nevin.)
<br>
Advertek Ink
T: (905) 265-1165 x228 C: (647) 260-1639
<br>
5703 Steeles Ave W, North York, ON M9L 1S7
<br>
advertekprinting.com
<br>
accounting@customcolour.com
<br>
tshadlock@advertekprinting.com for help with books
<br>




With questions from Color Services staff only, contact:
Our photo books are produced by '''Fujifilm'''.<br>
For customer order tracking you can visit:<br>
[https://psgint.fujifilm.com/CustomerServices/Default.aspx <u>Fuji 3PG Order Tracking Dashboard</u>]<br><br>
'''username:''' colorservices<br>
'''pw:''' see Glen or Gabe for password<br><br>


Jasmin Phipps
'''NOTE:''' On their dashboard, you can search for an order using our Dakis generated Print ID#. Simply go to Order Search and enter the print order ID# in the field "Originator Order ID". You can also search by putting "Color Services" in the field that says "Customer First Name". Once you click onto a specific order you can see the status of the order and release held jobs, however you're not able to put jobs on hold. You will have to email the folks listed below in order to put something on hold.<br><br>


Jasmin.Phipps@cewe.de
As a secondary resource we can email: '''ordersupport@fujifilm.com''' and '''takeisha.moss@fujifilm.com''' (Takeisha Moss, customer service manager for gift products)<br>
Make sure to CC '''Laurie Woller''' lawoller@fujifilmsales.com (She appreciates being kept in the loop)<br>


Jasmin is in Canada in the Mountain Time Zone at 1-877-455-4251. 
Lastly you can email the following person for additional support:<br>
Jasmin works part-time, so may not respond same day.
'''Laurie Woller'''<br>
 
lawoller@fujifilmsales.com
'''Do not give Jasmin's email or phone number to our customers. That is only for members (labs).'''

Latest revision as of 10:55, 18 August 2025

NOTICE:
All of the following information is not to be given out to customers. This is to be used as information and tools by Color Services staff only.


New Photobook Info:
Custom Colour
support@customcolour.com
Fuji no longer makes our books


Advertek Ink T: (905) 265-1165 x228 C: (647) 260-1639
5703 Steeles Ave W, North York, ON M9L 1S7
advertekprinting.com
accounting@customcolour.com
tshadlock@advertekprinting.com for help with books


Our photo books are produced by Fujifilm.
For customer order tracking you can visit:
Fuji 3PG Order Tracking Dashboard

username: colorservices
pw: see Glen or Gabe for password

NOTE: On their dashboard, you can search for an order using our Dakis generated Print ID#. Simply go to Order Search and enter the print order ID# in the field "Originator Order ID". You can also search by putting "Color Services" in the field that says "Customer First Name". Once you click onto a specific order you can see the status of the order and release held jobs, however you're not able to put jobs on hold. You will have to email the folks listed below in order to put something on hold.

As a secondary resource we can email: ordersupport@fujifilm.com and takeisha.moss@fujifilm.com (Takeisha Moss, customer service manager for gift products)
Make sure to CC Laurie Woller lawoller@fujifilmsales.com (She appreciates being kept in the loop)

Lastly you can email the following person for additional support:
Laurie Woller
lawoller@fujifilmsales.com

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