Run a failed Frontweb order: Difference between revisions
Created page with "In the rare event that an order cannot be processed by Frontweb (i.e., hotfolder hard drive full, dongle not found, etc.), you will need to re-run the order by using the "proc..." |
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'''**this should be done by a network administrator, not a technician**''' | |||
In the rare event that an order cannot be processed by Frontweb (i.e., hotfolder hard drive full, dongle not found, etc.), you will need to re-run the order by using the "processorder" command. | In the rare event that an order cannot be processed by Frontweb (i.e., hotfolder hard drive full, dongle not found, etc.), you will need to re-run the order by using the "processorder" command. | ||
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# Enter the following command string: | # Enter the following command string: | ||
express.exe processorder 1000 express | ''express.exe processorder 1000 express'' | ||
'''(motor name)(command)(order number)(instance)''' | '''(motor name)(command)(order number)(instance)''' | ||
motor name= express.exe (standard) | '''motor name=''' express.exe (standard)<br> | ||
command= processorder (standard) | '''command=''' processorder (standard)<br> | ||
order number= the failed order number within Frontweb | '''order number=''' the failed order number within Frontweb<br> | ||
instance= prefix, thetaweb, express, design, or whatever you have defined your Frontweb instance to be named in the database. | '''instance=''' prefix, thetaweb, express, design, or whatever you have defined your Frontweb instance to be named in the database.<br> | ||
8. If the order is able to re-run, it should show up immediately in your Frontline hotfolder (as with all new orders). | 8. If the order is able to re-run, it should show up immediately in your Frontline hotfolder (as with all new orders). | ||
Latest revision as of 16:42, 10 June 2013
**this should be done by a network administrator, not a technician**
In the rare event that an order cannot be processed by Frontweb (i.e., hotfolder hard drive full, dongle not found, etc.), you will need to re-run the order by using the "processorder" command.
Note: The order will still need to be active in the Frontweb temp directory to work.
- On the Frontweb computer, open a Windows Command Prompt (Start->Run->cmd).
- Enter: cd..
- Enter: cd..
- Enter cd frontweb
- Enter cd engine
- At this point, you should now be at your Frontweb Engine folder on the local computer.
- Enter the following command string:
express.exe processorder 1000 express
(motor name)(command)(order number)(instance)
motor name= express.exe (standard)
command= processorder (standard)
order number= the failed order number within Frontweb
instance= prefix, thetaweb, express, design, or whatever you have defined your Frontweb instance to be named in the database.
8. If the order is able to re-run, it should show up immediately in your Frontline hotfolder (as with all new orders).