Photo Books: Difference between revisions
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'''NOTICE''':<br> | |||
All of the following information is not to be given out to customers. This is to be used as information and tools by Color Services staff only.<br> | |||
'''New Photobook Info:'''<br> | |||
Custom Colour<br> | |||
support@customcolour.com<br> | |||
Fuji no longer makes our books<br> | |||
<br> | |||
Advertek Ink | |||
T: (905) 265-1165 x228 C: (647) 260-1639 | |||
<br> | |||
5703 Steeles Ave W, North York, ON M9L 1S7 | |||
<br> | |||
advertekprinting.com | |||
<br> | |||
accounting@customcolour.com | |||
<br> | |||
tshadlock@advertekprinting.com for help with books | |||
<br> | |||
Our photo books are produced by '''Fujifilm'''.<br> | |||
For customer order tracking you can visit:<br> | |||
[https://psgint.fujifilm.com/CustomerServices/Default.aspx <u>Fuji 3PG Order Tracking Dashboard</u>]<br><br> | |||
'''username:''' colorservices<br> | |||
'''pw:''' see Glen or Gabe for password<br><br> | |||
'''NOTE:''' On their dashboard, you can search for an order using our Dakis generated Print ID#. Simply go to Order Search and enter the print order ID# in the field "Originator Order ID". You can also search by putting "Color Services" in the field that says "Customer First Name". Once you click onto a specific order you can see the status of the order and release held jobs, however you're not able to put jobs on hold. You will have to email the folks listed below in order to put something on hold.<br><br> | |||
As a secondary resource we can email: '''ordersupport@fujifilm.com''' and '''takeisha.moss@fujifilm.com''' (Takeisha Moss, customer service manager for gift products)<br> | |||
Make sure to CC '''Laurie Woller''' lawoller@fujifilmsales.com (She appreciates being kept in the loop)<br> | |||
Lastly you can email the following person for additional support:<br> | |||
'''Laurie Woller'''<br> | |||
lawoller@fujifilmsales.com | |||
Latest revision as of 10:55, 18 August 2025
NOTICE:
All of the following information is not to be given out to customers. This is to be used as information and tools by Color Services staff only.
New Photobook Info:
Custom Colour
support@customcolour.com
Fuji no longer makes our books
Advertek Ink
T: (905) 265-1165 x228 C: (647) 260-1639
5703 Steeles Ave W, North York, ON M9L 1S7
advertekprinting.com
accounting@customcolour.com
tshadlock@advertekprinting.com for help with books
Our photo books are produced by Fujifilm.
For customer order tracking you can visit:
Fuji 3PG Order Tracking Dashboard
username: colorservices
pw: see Glen or Gabe for password
NOTE: On their dashboard, you can search for an order using our Dakis generated Print ID#. Simply go to Order Search and enter the print order ID# in the field "Originator Order ID". You can also search by putting "Color Services" in the field that says "Customer First Name". Once you click onto a specific order you can see the status of the order and release held jobs, however you're not able to put jobs on hold. You will have to email the folks listed below in order to put something on hold.
As a secondary resource we can email: ordersupport@fujifilm.com and takeisha.moss@fujifilm.com (Takeisha Moss, customer service manager for gift products)
Make sure to CC Laurie Woller lawoller@fujifilmsales.com (She appreciates being kept in the loop)
Lastly you can email the following person for additional support:
Laurie Woller
lawoller@fujifilmsales.com