Phone System: Difference between revisions
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To Transfer Calls to other lines: | '''To Transfer Calls to other lines:'''<br> | ||
<br>Transfer<br> | Transfer<br> | ||
Blind Transfer<br> | |||
Press line of person you will be transferring to<br> | |||
Phone call should be transferred!<br> | |||
<br> | |||
<br> | |||
'''To put customers on hold:'''<br> | |||
2 options:<br> | |||
Press 'pause' button<br> | |||
OR<br> | |||
'Park' customers on Park 1, 2 or 3. Whatever is open | |||
<br> | |||
<br> | |||
'''To pick up call after holding:'''<br> | |||
Select location you've 'parked' customer.<br> | |||
OR<br> | |||
Click back on your own line if you have just paused the call. (phone line on top left.) | |||
Latest revision as of 17:38, 24 June 2024
To Transfer Calls to other lines:
Transfer
Blind Transfer
Press line of person you will be transferring to
Phone call should be transferred!
To put customers on hold:
2 options:
Press 'pause' button
OR
'Park' customers on Park 1, 2 or 3. Whatever is open
To pick up call after holding:
Select location you've 'parked' customer.
OR
Click back on your own line if you have just paused the call. (phone line on top left.)