Procedure for old orders: Difference between revisions
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1. First step is to call. If you don't speak with them leave a message and go to step 2 | 1. First step is to call. If you don't speak with them leave a message and go to step 2 | ||
2. Send an email to follow up. If the order is older than 60 days put a deadline before the negatives are tossed. Also give them the option of having it mailed to them for $4. | 2. Send an email to follow up. (send via text if a mobile number). Do this by a google search of free carrier lookup. If the order is older than 60 days put a deadline before the negatives are tossed. Also give them the option of having it mailed to them for $4. | ||
3. Add the customer's name to the google doc list of old film orders | 3. Add the customer's name to the google doc list of old film orders | ||
Revision as of 10:59, 30 May 2019
For develop and scan + upload:
1. First step is to call. If you don't speak with them leave a message and go to step 2
2. Send an email to follow up. (send via text if a mobile number). Do this by a google search of free carrier lookup. If the order is older than 60 days put a deadline before the negatives are tossed. Also give them the option of having it mailed to them for $4.
3. Add the customer's name to the google doc list of old film orders
For all other orders:
1. Same as #1 & #2 on develop and scan except we probably can't throw out if it involves someone's originals. After 6 months I would say yes, toss.