HP 365 Latex Printer: Difference between revisions
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LexJet media – 5 p.m. PST (These products typically come from Sparks.) | LexJet media – 5 p.m. PST (These products typically come from Sparks.) | ||
== Substrate Tips == | |||
=== Endura Fab Printing === | |||
When printing on the Endura Fab substrate make sure to '''run the color calibration on LexJet Simple Flo Wrap Vinyl''' '''''BEFORE''''' removing the platens and replacing them with the ink collector. | |||
== Hard Disk Recovery == | == Hard Disk Recovery == | ||
Revision as of 12:55, 31 March 2022
Sales Rep
Jason Dragash from Lexjet
jason.dragash@lexjet.com
Installer
Grafx Network
Wide Format Specialists
Bryan Flipse
Director of Technical Services
105 P. Rickman Industrial Drive
Holly Springs, GA 30115
Phone: (888) 335-5914 ext: 105
Cell: (321) 663-4417
bryan@grafxnetwork.com
www.grafxnetwork.com
HP Support
IP Addresss: http://192.168.1.41
Troubleshooting Guides and Technical Support Web Page can be accessed through entering IP address of the printer into any browser.
Also access our account through HP Support Site. Login information required. See Glen or Gabe.
Support: 1-800-204-6344
Serial Number: MY67S2900G
Our Service Technician: Kevin Johnson: 805-216-8949
kevin.johnson2@hp.com
or Anthony: 626-234-6623
back up technician: Jorge Castorena
HP Inc.
Customer Engineer
Southern California
Cell Phone: 818-292-3570
Email: Jorge.Castorena@hp.com
HP support 1 (800) 633-3600.
Service Manager: 480-213-6412 Kenneth Epps office phone: 512-319-8730
Supplies
Latex Ink, Print heads and Maintenance Tank: 3 p.m. PST (These consumables come from a master distributor that has locations in Chino and Fremont.)
HP or any other OEM media: 4 p.m. PST (These consumables come from a master distributor that has locations in City of Industry, Sacramento and Reno.)
LexJet media – 5 p.m. PST (These products typically come from Sparks.)
Substrate Tips
Endura Fab Printing
When printing on the Endura Fab substrate make sure to run the color calibration on LexJet Simple Flo Wrap Vinyl BEFORE removing the platens and replacing them with the ink collector.
Hard Disk Recovery
From time to time we've been experiencing an issue with the printer where the media calibration will fail repeatedly. This has to do with some sort of cache or RAM issue. Executing the Hard Disk Recovery will basically purge files that are not needed. After performing the Hard Disk Recovery, simply recalibrate the media and it should work fine.
Step 1: On the front panel display, go into the Settings Menu.
Step 2: Go into the Service Menu.
Step 3: Enter password "3174" and hit OK.
Step 4: Go into Service Utilities.
Step 5: Go into 1.11 Hard Disk Recovery.
Step 6: "Unsecure Hard Disk Erase" Press OK to continue.
Step 7: "This will clean some folders on the hard disk" hit OK to continue.
Step 8: "Diagnostic result: OK" Press OK to continue.
Step 9: System will restart. Once the machine comes back online, you should be good to calibrate your media.