Konica Minolta: Difference between revisions
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Note: Last time I called him to get a license deactivated he pointed me to EFI's new website and chatbot on https://communities.efi.com. Look on the lower right hand corner. It's kinda hidden. You can open a ticket that way to get the license deactivated. | Note: Last time I called him to get a license deactivated he pointed me to EFI's new website and chatbot on https://communities.efi.com. Look on the lower right hand corner. It's kinda hidden. You can open a ticket that way to get the license deactivated. | ||
== Fiery Backups == | |||
Backups of the Fiery Server can be found on the network<br>\\vcsfile\Array007\Fiery Backup<br>Gabe does them manually once a month. | |||
== Support Notes == | == Support Notes == | ||
Revision as of 12:55, 27 February 2024
Support
1 (877) 503-8755
Ultrex
Machine ID: M4844
Our Credit Manager: Terry Santaniello: 800-456-6422 Ext 2554
Super Support
Joe East
Comp TIA A+
Production Systems Expert
email: JEast@kmbs.konicaminolta.us
Mobile: (714) 920-9341
EFI Fiery Support
Ray Sanchez
Technical Sales Specialist
email: ray.sanchez@efi.com
Mobile: (626) 482-7146
Note: Last time I called him to get a license deactivated he pointed me to EFI's new website and chatbot on https://communities.efi.com. Look on the lower right hand corner. It's kinda hidden. You can open a ticket that way to get the license deactivated.
Fiery Backups
Backups of the Fiery Server can be found on the network
\\vcsfile\Array007\Fiery Backup
Gabe does them manually once a month.
Support Notes
We had a situation where we were running 300gsm cardstock on a job with full coverage grey that kept resulting in a hard line showing up on the short side of the print (as opposed to the the feeding path). When the tech came we made a couple changes in the settings that resolved this issue. On the printer's control panel go to:
Paper Setting>Change Individual Setting> Process Adjustment>CPM Down> Select "Down".
Then in Command Workstation go to the job's Properties>Image Tab>Advanced>Image Halftone Screen> Select "Screen 2"
The tech recommended that we run Screen 2 for jobs with lots of halftone, i.e. jobs with heavy coverage like a photo. What this actually does is decrease the printing resolution slightly but the results are usually better. Jobs with lots of techs and vector graphics should be fine with "Screen 1". The tech went on to say that the combination of heavy cardstock with a light halftone makes it difficult to achieve good results with digital presses.