Phone System: Difference between revisions
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To Transfer Calls to other lines: | '''To Transfer Calls to other lines:''' | ||
<br>Transfer<br> | <br>Transfer<br> | ||
<br>Blind Transfer<br> | <br>Blind Transfer<br> | ||
| Line 9: | Line 9: | ||
<br> | <br> | ||
To put customers on hold:<br> | '''To put customers on hold:'''<br> | ||
2 options:<br> | 2 options:<br> | ||
Press 'pause' button<br> | Press 'pause' button<br> | ||
| Line 18: | Line 18: | ||
<br> | <br> | ||
To pick up call after holding:<br> | '''To pick up call after holding:'''<br> | ||
Select location you've 'parked' customer.<br> | Select location you've 'parked' customer.<br> | ||
OR<br> | OR<br> | ||
click back on your own line if you have just paused the call. (phone line on top left.) | click back on your own line if you have just paused the call. (phone line on top left.) | ||
Revision as of 17:03, 24 June 2024
To Transfer Calls to other lines:
Transfer
Blind Transfer
Press line of person you will be transferring to
Phone call should be transferred!
To put customers on hold:
2 options:
Press 'pause' button
OR
'Park' customers on Park 1, 2 or 3. Whatever is open
To pick up call after holding:
Select location you've 'parked' customer.
OR
click back on your own line if you have just paused the call. (phone line on top left.)