HP 365 Latex Printer

Sales Rep

Jason Dragash from Lexjet
jason.dragash@lexjet.com

Installer

Grafx Network
Wide Format Specialists
Bryan Flipse
Director of Technical Services
105 P. Rickman Industrial Drive
Holly Springs, GA 30115
Phone: (888) 335-5914 ext: 105
Cell: (321) 663-4417
bryan@grafxnetwork.com
www.grafxnetwork.com

HP Support

IP Addresss: http://192.168.1.41
Troubleshooting Guides and Technical Support Web Page can be accessed through entering IP address of the printer into any browser.

Also access our account through HP Support Site. Login information required. See Glen or Gabe.

Support: 1 (800) 204-6344

Serial Number: MY67S2900G

Our Service Technicians:
Kevin Johnson
(805) 216-8949
kevin.johnson2@hp.com

Back up Technician:
Anthony
(626) 234-6623

Jorge Castorena
HP Inc.
Customer Engineer
Southern California
Cell Phone: (818) 292-3570
Email: Jorge.Castorena@hp.com

HP support 1 (800) 633-3600.

Service Manager:
Kenneth Epps
cell: (480) 213-6412
office: (512) 319-8730

Here's a directory of many points of contact at HP for Support, Billing, Service agreements, etc.
[HP Directory]]

Supplies

Latex Ink, Print heads and Maintenance Tank: 3 p.m. PST 2023, Lexjet no longer carries HP consumables. We have been ordering from Grimco.

For expired print heads or latex cartridges, email: scitexb2bsupport@hp.com
NOTE: Print heads have a lifespan of 1000ml of ink passing through each one. Periodically look through the All Pages to review the status.

To access the All Pages do the following:

• Go to http://192.168.1.41
• Then hit the Support tab
• Then Service Support on the left
• Then Display Printer Information
• Now hit the All Pages tab at the top
• Scroll down to Current Printhead Kit Info (III) under the Ink Used column to determine if a print head should be swapped out. Obviously, make sure we have a backup head on hand before you start the process of replacing.
  
  

Customer Service Representative
HP Graphics Solutions Services
Omar Velazquez
omar.velazquez@hp.com | hpscitex_contact@hp.com

They will need what supplier ordered from and possibly vendor invoice.

3M SALES REP

Roxanne Hoffman
Cell Phone: (408) 832-6357
roxanneh@mmm.com
She covers Northern California, all the way down to LA Area. She has sample rolls available, also a great resource for questions on 3M products. Don't hesitate to call her.

3M Support Line
1 (800) 328-3908
This is their support line in Nevada, MO.
If you can't get a hold of our rep, they can help put us in contact with the correct person.

Substrate Tips

3M Medias

Our 3M Sales Rep gave us a copy of this 3M Solutions Chart for reference. Refer to this when choosing a media for a project. Media:3m-solutions-chart.pdf

Endura Fab Printing

When printing on the Endura Fab substrate make sure to run the color calibration on LexJet Simple Flo Wrap Vinyl BEFORE removing the platens and replacing them with the ink collector.

Magnum Magnetics Digimag

When printing with this media make sure to use the "Output Platen Protector". Because of the nature of printing on a magnetic substrate, the material will have a tough time advancing without this added barrier in the heating area.

Cast vs Calendered

There are two types of vinyl media, cast and calendared. Cast vinyl is more durable and better for long-term projects, while calendered vinyl is more budget-friendly and better for short-term projects. Both types of vinyl are made from PVC polymer and can be used for graphics AND vehicle wraps. Our standard vinyl media is a cast vinyl which is great for most applications. We do have a cast vinyl on hand, but that requires a price quote since the material is much more expensive.
Our standard all purpose calendared vinyl media is:

Our cast vinyl media is:
Fellers Black Label 2 Mil Cast 10 Yr Print Film

• 2 mil gloss, removable, repositionable, cast inkjet wrap vinyl
• Double-sided poly-coated, air release liner
• 10 year outdoor durability, with excellent stretch and conformability
• 2 year shelf life
• Available in 54" and 60" widths
• Guaranteed not to shrink after installation.

Troubleshooting Options

Calibration Failure

In the event that a substrate calibration is obsolete and the calibration fails try the following steps to remediate before resorting to the Hard Disk Recovery.

Step 1: Go to the "Quick Solutions" menu.
Step 2: In the "Test Plots" submenu, run the "Print head Status Plot" to verify if any of the print heads are clogged.
Step 3: If the test plots seem irregular, enter the "Maintenance Routines" submenu.
Step 4: Run the "Clean Printhead" utility THREE times.
Step 5: In the "Test Plots" submenu, run the "Print head Status Plot" to verify if any of the print heads are clogged.
Step 6: Run the substrate calibration utility and repeat Steps 1-4 as needed or proceed to Hard Disk Recovery.

Substrate Mismatch

If a substrate is loaded and the incorrect substrate is chosen in the printer menu, then changed to the correct substrate after the initial selection was made, the printer and Onyx Thrive RIP software may not update properly. In this case, restarting the computer running Thrive should fix the issue.

Hard Disk Recovery

From time to time we've been experiencing an issue with the printer where the media calibration will fail repeatedly. This has to do with some sort of cache or RAM issue. Executing the Hard Disk Recovery will basically purge files that are not needed. After performing the Hard Disk Recovery, simply recalibrate the media and it should work fine.

Step 1: On the front panel display, go into the Settings Menu.
Step 2: Go into the Service Menu.
Step 3: Enter password "3174" and hit OK.
Step 4: Go into Service Utilities.
Step 5: Go into 1.11 Hard Disk Recovery.
Step 6: "Unsecure Hard Disk Erase" Press OK to continue.
Step 7: "This will clean some folders on the hard disk" hit OK to continue.
Step 8: "Diagnostic result: OK" Press OK to continue.
Step 9: System will restart. Once the machine comes back online, you should be good to calibrate your media.