Run a failed Frontweb order

**this should be done by an administrator, not a technician**

In the rare event that an order cannot be processed by Frontweb (i.e., hotfolder hard drive full, dongle not found, etc.), you will need to re-run the order by using the "processorder" command.

Note: The order will still need to be active in the Frontweb temp directory to work.

1. On the Frontweb computer, open a Windows Command Prompt (Start->Run->cmd).
2. Enter: cd..
3. Enter: cd..
4. Enter cd frontweb
5. Enter cd engine
6. At this point, you should now be at your Frontweb Engine folder on the local computer.
7. Enter the following command string:

express.exe processorder 1000 express

(motor name)(command)(order number)(instance)

motor name= express.exe (standard)
command= processorder (standard)
order number= the failed order number within Frontweb
instance= prefix, thetaweb, express, design, or whatever you have defined your Frontweb instance to be named in the database.

8. If the order is able to re-run, it should show up immediately in your Frontline hotfolder (as with all new orders).