Editing Refunds and Cancelled Orders (section)

===DAKIS/WEBSITE REFUNDS===

This sequence is for any refunds that come through the Dakis website. For these refunds, it helps if you have the online Order Number if not, the date of the transaction is needed. It is also important to check if it is a credit card transaction as there is also a PayPal option (see next section). 

Log in: https://login.authorize.net/

'''Screenshot 1''' is the home screen on the gateway. Choose Reports. [[Media:Auth-Net_1.jpg]]

'''Screenshot 2''' is after choosing Reports. Find the date of the transaction, [[Media:Auth-Net_2.jpg]]

'''Screenshot 3.''' Choose the date of the transaction, [[Media:Auth-Net_3.jpg]]

'''Screenshot 4.''' Choose the customer, [[Media:Auth-Net_4.jpg]]

'''Screenshot 5''' and the refund option is in the upper left corner. [[Media:Auth-Net_5.jpg]]

'''Screenshot 6''' is after choosing the refund. [[Media:Auth-Net_6.jpg]]

Enter the amount of the refund then put the Work Order Number or Invoice Number in the description. Be sure the box is checked for emailing the customer a copy of the refund transaction. Once the OK icon is chosen the refund will take place.

To check to be sure the refund went through, go back to the Home Page as '''Screenshot 1'''. Go into the day's unsettled transactions which are on the left side under Transaction Search. Once chosen, you should see it as in '''Screenshot 7'''. [[Media:Auth-Net_7.jpg]]


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