Editing Onyx Thrive

Onyx Thrive is the RIP that runs both the Epson P9000 and the HP Latex 365.

== License ==
'''Our Onyx Thrive License is:'''<br>
82cd4174-202e-4b6f-a9e1-589f6a35a377

== Support ==
We currently have a support contract that gives us phone and email support as well as software updates. It's set to expire in May of 2027. In addition, [https://www.youtube.com/@OnyxGraphicsONYXTV Onyx's YouTube channel] has quite a bit of resources on how to install and do various other tasks. 

For technical support reach out to:<br>
'''ONYX Tech Support'''<br>
'''Hours:''' Mon – Thurs 8:00am – 4:00pm / Fri 8:00am – 3:00pm (Mountain Time)<br>
'''Phone:''' +1-801-984-5353<br>
[mailto:support@onyxgfx.com support@onyxgfx.com]

For sales support, reach out to:<br>
[mailto:sales@onyxgfx.com sales@onyxgfx.com]

== Backups ==
On 4-12-2024, we updated our Thrive Software to version 25.5.1. At that time we made a backup of both the printers (PrnInst) and also the media (OML).<br>
That can all be found along with the software installer on the network:<br><br>
\\vcsfile\array25\0_DI DEPT SUPPORT\Onyx Thrive<br><br>
This document outlines how to perform a backup.<br>
[[Media:Backing-up-ONYX.pdf]]