Onyx Thrive
Onyx Thrive is the RIP that runs both the Epson P9000 and the HP Latex 365.
License[edit]
Our Onyx Thrive License is:
82cd4174-202e-4b6f-a9e1-589f6a35a377
Support[edit]
We currently have a support contract that gives us phone and email support as well as software updates. It's set to expire in May of 2027. In addition, Onyx's YouTube channel has quite a bit of resources on how to install and do various other tasks.
For technical support reach out to:
ONYX Tech Support
Hours: Mon – Thurs 8:00am – 4:00pm / Fri 8:00am – 3:00pm (Mountain Time)
Phone: +1-801-984-5353
support@onyxgfx.com
For sales support, reach out to:
sales@onyxgfx.com
Backups[edit]
On 4-12-2024, we updated our Thrive Software to version 25.5.1. At that time we made a backup of both the printers (PrnInst) and also the media (OML).
That can all be found along with the software installer on the network:
\\vcsfile\array25\0_DI DEPT SUPPORT\Onyx Thrive
This document outlines how to perform a backup.
Media:Backing-up-ONYX.pdf