Onyx Thrive: Difference between revisions
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Onyx Thrive is the RIP that runs both the Epson P9000 and the HP Latex 365. | Onyx Thrive is the RIP that runs both the Epson P9000 and the HP Latex 365. | ||
== License == | |||
'''Our Onyx Thrive License is:'''<br> | |||
82cd4174-202e-4b6f-a9e1-589f6a35a377 | |||
== Support == | == Support == | ||
We currently have a support contract that gives us email support | We currently have a support contract that gives us phone and email support as well as software updates. It's set to expire in May of 2027. In addition, [https://www.youtube.com/@OnyxGraphicsONYXTV Onyx's YouTube channel] has quite a bit of resources on how to install and do various other tasks. | ||
For technical support | For technical support reach out to:<br> | ||
'''ONYX Tech Support'''<br> | |||
'''Hours:''' Mon – Thurs 8:00am – 4:00pm / Fri 8:00am – 3:00pm (Mountain Time)<br> | |||
'''Phone:''' +1-801-984-5353<br> | |||
[mailto:support@onyxgfx.com support@onyxgfx.com] | [mailto:support@onyxgfx.com support@onyxgfx.com] | ||
| Line 11: | Line 18: | ||
== Backups == | == Backups == | ||
On 4-12-2024, we updated our Thrive Software to version 25.5. At that time we made a backup of both the printers (PrnInst) and also the media(OML).<br> | On 4-12-2024, we updated our Thrive Software to version 25.5.1. At that time we made a backup of both the printers (PrnInst) and also the media (OML).<br> | ||
That can all be found on the network:<br> | That can all be found along with the software installer on the network:<br><br> | ||
\\vcsfile\array25\0_DI DEPT SUPPORT\Onyx Thrive | \\vcsfile\array25\0_DI DEPT SUPPORT\Onyx Thrive<br><br> | ||
This document outlines how to perform a backup.<br> | |||
[[Media:Backing-up-ONYX.pdf]] | |||
Latest revision as of 16:58, 29 August 2024
Onyx Thrive is the RIP that runs both the Epson P9000 and the HP Latex 365.
License[edit]
Our Onyx Thrive License is:
82cd4174-202e-4b6f-a9e1-589f6a35a377
Support[edit]
We currently have a support contract that gives us phone and email support as well as software updates. It's set to expire in May of 2027. In addition, Onyx's YouTube channel has quite a bit of resources on how to install and do various other tasks.
For technical support reach out to:
ONYX Tech Support
Hours: Mon – Thurs 8:00am – 4:00pm / Fri 8:00am – 3:00pm (Mountain Time)
Phone: +1-801-984-5353
support@onyxgfx.com
For sales support, reach out to:
sales@onyxgfx.com
Backups[edit]
On 4-12-2024, we updated our Thrive Software to version 25.5.1. At that time we made a backup of both the printers (PrnInst) and also the media (OML).
That can all be found along with the software installer on the network:
\\vcsfile\array25\0_DI DEPT SUPPORT\Onyx Thrive
This document outlines how to perform a backup.
Media:Backing-up-ONYX.pdf