Onyx Thrive: Difference between revisions
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== Support == | == Support == | ||
We currently have a support contract that gives us email support | We currently have a support contract that gives us phone and email support as well as software updates. It's set to expire in May of 2024. In addition, [https://www.youtube.com/@OnyxGraphicsONYXTV Onyx's YouTube channel] has quite a bit of resources on how to install and do various other tasks. | ||
For technical support | For technical support reach out to:<br> | ||
'''ONYX Tech Support'''<br> | |||
'''Hours:''' Mon – Thurs 8:00am – 4:00pm / Fri 8:00am – 3:00pm (Mountain Time)<br> | |||
'''Phone:''' +1-801-984-5353<br> | |||
[mailto:support@onyxgfx.com support@onyxgfx.com] | [mailto:support@onyxgfx.com support@onyxgfx.com] | ||
Revision as of 18:07, 16 April 2024
Onyx Thrive is the RIP that runs both the Epson P9000 and the HP Latex 365.
Support
We currently have a support contract that gives us phone and email support as well as software updates. It's set to expire in May of 2024. In addition, Onyx's YouTube channel has quite a bit of resources on how to install and do various other tasks.
For technical support reach out to:
ONYX Tech Support
Hours: Mon – Thurs 8:00am – 4:00pm / Fri 8:00am – 3:00pm (Mountain Time)
Phone: +1-801-984-5353
support@onyxgfx.com
For sales support, reach out to:
sales@onyxgfx.com
Backups
On 4-12-2024, we updated our Thrive Software to version 25.5.1. At that time we made a backup of both the printers (PrnInst) and also the media (OML).
That can all be found along with the software installer on the network:
\\vcsfile\array25\0_DI DEPT SUPPORT\Onyx Thrive