Onyx Thrive

Onyx Thrive is the RIP that runs both the Epson P9000 and the HP Latex 365.

Support

We currently have a support contract that gives us phone and email support as well as software updates. It's set to expire in May of 2024. In addition, Onyx's YouTube channel has quite a bit of resources on how to install and do various other tasks.

For technical support reach out to:
ONYX Tech Support
Hours: Mon – Thurs 8:00am – 4:00pm / Fri 8:00am – 3:00pm (Mountain Time)
Phone: +1-801-984-5353
support@onyxgfx.com

For sales support, reach out to:
sales@onyxgfx.com

Backups

On 4-12-2024, we updated our Thrive Software to version 25.5.1. At that time we made a backup of both the printers (PrnInst) and also the media (OML).
That can all be found along with the software installer on the network:
\\vcsfile\array25\0_DI DEPT SUPPORT\Onyx Thrive