Refunds and Cancelled Orders

OVER-THE-COUNTER REFUNDS

Most of the time this is a credit card transaction but in the event that it is cash, the customer will have to be given cash back or paid back by Venmo. We have done this both ways. 

Credit card refund: Log into https://secure.ebizcharge.com/ gateway. At the dashboard go into BATCHES / BATCH MANAGER and at that point you will have to search for the date of the transaction under batch history. The transaction will always be a day later than the actual transaction.

Screenshots:

1. Gateway Dashboard Media:Ebiz 1.jpg

2. Dashboard after choosing Batch Manager Media:Ebiz 2.jpg

3. Dashboard after choosing Batch History Media:Ebiz 3.jpg

4. Dashboard after Finding Customer Transaction Media:Ebiz 4.jpg

'5. Dashboard before Actual Refund' Media:Ebiz 5.jpg This screenshot represents how the refund dashboard should look before doing the actual refund. The email box is checked so the customer will receive an email of the credit transaction as well as sending a copy to our customer service. To submit the credit transaction choose the green refund icon. To check to be sure everything is correct you can check the current transactions in the queue with batch manager and it should be reflected there.

Note: all Apple Pay transactions at this point will not show the customer name. You will have to search by the amount. Once locating the transaction,choose the customer transaction and you should see #4 dashboard view. Choose a quick refund in the upper right corner. Enter a negative amount and check to be sure that no tax is added to the refund. Normally it doesn't add tax but sometimes it will which increases the amount of the refund.